Financial Services Guide

The financial services referred to in this Financial Services Guide (FSG) are offered by:


As Corporate Authorised Representative of the Licensee


Swift Insurance Solutions Pty Ltd

ABN 12 649 106 749           CAR No: 001286163

Level 6, 44 Market Street, Sydney NSW 2000

T: (02) 8297 4488                F: (02) 8569 2358

The Licensee


Integrated Insurance Solutions Pty Ltd

ABN 38 119 008 301           AFSL No 306931

Level 6, 44 Market Street, Sydney NSW 2065

T: (02) 8297 4488                F: (02) 8569 2358



Not Independent

Swift Insurance Solutions Pty Ltd, acting as an authorised representative of Integrated Insurance Solutions Pty Ltd, AFSL 306931, are not independent in accordance with section 923A of the Corporations Act as:


  • We may receive commissions, volume-based payments or other gifts or benefits on the sale of insurance products.


Integrated Insurance Solutions holds a current Australian Financial Services Licence and is responsible for the financial services that Swift Insurance Solutions Pty Ltd (Swift) provides to you.  It is also responsible for the content and distribution of this FSG. The distribution of this FSG by Swift is authorised by Integrated Insurance Solutions.


About this FSG

This FSG contains information about the services we can offer you, how we are paid, and how any complaints you may have will be handled. It is designed to assist you in deciding whether to use our services.


Where we appoint a referrer or distributor, they will be acting under an authority to arrange insurances on their behalf. In all instances, they will be authorised to provide you with factual information only. In all instances, they will be authorised to provide you with factual information only.


You may also receive a Product Disclosure Statement (PDS) where you ask us to arrange your insurance. The PDS outlines the benefits and exclusions of the policy you have asked us to arrange.


What financial services do we provide?

We are authorised to provide financial product advice on, and to deal in, general insurance products.


From when does this FSG apply?

This FSG applies from 7th February 2022 and remains valid unless a further FSG is issued to replace it.


Who do we act for?

In most cases, our products and services are provided on behalf of the insurer who is issuing the relevant product. Where we distribute insurance products, we do so pursuant to a ‘binding authority’ given to us by the insurer who underwrites the insurance cover and we will disclose this to you.


How are we paid?

For each insurance product, the insurer will charge a premium that includes any relevant taxes, charges and levies. Swift may receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to Swift by the insurers.


We receive commission from the insurer for arranging your insurance. The commission ranges between 0 and 25% of the calculated of the premium (excluding taxes and charges). This commission is paid out of the premium the insurer charges you and does not increase the amount you pay.


Any referrer or distributor appointed is remunerated by commission for arranging insurance on our behalf. Their remuneration is calculated as a percentage of the premium (excluding taxes and charges). The rate of commission may range between 0% and 50% and is paid out of remuneration we receive and is at no extra cost to you.


Swift may also receive a profit share incentive payment however this will be dependent upon the overall profitability of the portfolio.


Do we have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?

We have no relationships with insurers.  Norman Chilchik is a Director of both Integrated Insurance Solutions Pty Ltd and Swift Insurance Solutions Pty Ltd.


What should I do if I have a complaint?

If you have any complaints about the service provided to you, you should take the following steps. Contact the Complaints Officer by phoning (02) 8297 4488 or put your complaint in writing and send it to us at Complaints Officer, Integrated Insurance Solutions Pty Ltd, Level 6, 44 Market Street, Sydney NSW 2000. Please mark the envelope “Notice of Complaint”. We will try and resolve your complaint quickly and fairly.


If you are not satisfied with our final response, you may lodge a  dispute with the Australian Financial Complaints Authority:

Phone:    1800 931 678 (free call)1
Mail:        Australian Financial Complaints Authority
                GPO Box 3, Melbourne VIC 3001


Our professional indemnity insurance

We have professional indemnity insurance in place which covers us, our employees and our distributors for any errors or mistakes relating to the financial services provided. This insurance meets the requirements of the Corporations Act and meets claims relating to an employee or distributor (even after they cease to be an employee or distributor), provided that our insurer is notified of events likely to give rise to a claim and within the relevant policy period.


Terms of Payment

When you elect to take out insurance through a website, you will be required to pay at the time of purchase.  The premium will include all statutory charges (i.e. Stamp Duty) payable to the insurer.


Duty of Disclosure

In order to make an informed assessment of the risk and calculate the appropriate premium, your insurer needs information about the risk you are asking it to insure. For this reason, before you enter into a contract of insurance, you have a duty under the Insurance Contracts Act 1984 to disclose to your insurer every matter that you know, or could reasonably be expected to know, is relevant to the insurer’s decision whether to accept this risk and, if so, on what terms. The duty also applies when you renew, extend, vary or reinstate a contract of insurance. You do not have to disclose anything that:


  • Reduces the risk to be undertaken by the insurer;

  • Is common knowledge;

  • Your insurer knows, or in the ordinary course of business ought to know; or

  • If the insurer has waived your obligations to disclose.


If you do not comply with your duty to take reasonable care to not make a misrepresentation to an insurer, your insurer may be entitled to reduce its liability in respect a claim or may cancel your contract of insurance. If the non-disclosure was fraudulent, the insurer may be able to avoid the contract of insurance from its beginning. This would have the effect that you were never insured.


Cooling off period – Retail insurance only

If you decide that you do not need a contract of retail insurance which has been arranged on your behalf, you may change your mind during the cooling off period.  Most insurers offer a cooling off period of 14 days, although some offer a longer cooling off period.  Refer to the PDS for details of the cooling off period applicable to your insurance, and how to cancel your insurance during the cooling off period. You cannot cancel the insurance if you have made, or are entitled to make, a claim under it. 



If you decide that you do not need a contract of insurance, you may cancel this policy by giving notice to Swift in writing.  However, your right to request a refund of premium ceases after the transit commences.  Where the insurer wishes to cancel the policy, they are only permitted to do so in accordance with the Insurance Contract Act 1984.

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy or based on a term of your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain commission depending on our arrangements with the insurer or charge you a cancellation fee equal to the reduction in commission.



We are committed to protecting your privacy. We use the information you provide to us to assist you with your insurance needs. We provide your information to insurers (and their representatives). We do not trade, rent or sell your information.

Swift is committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of Swift's privacy policy is available on request.

If you wish to look at your file please ask us. We will arrange for you to do so.